California Certified Nursing Assistant (CNA) Practice Exam

Why is it important for a CNA to maintain patient confidentiality?

1. To build trust with the patient

2. To comply with legal standards

3. To prevent gossip among staff

4. All of the above

The correct answer is: All of the above

Maintaining patient confidentiality is essential for several key reasons. First, it fosters trust between the patient and the healthcare provider. When patients know their personal information will be kept private, they are more likely to share sensitive information, which can lead to better care and outcomes. Secondly, compliance with legal standards, such as those outlined in the Health Insurance Portability and Accountability Act (HIPAA), is critical. Violating confidentiality can lead to legal actions against both the individual and the healthcare facility, resulting in penalties or loss of licensure. Additionally, preventing gossip among staff is crucial for maintaining a professional environment. If patient information is shared inappropriately, it can lead to a workplace culture of mistrust and gossip, negatively affecting team dynamics and the quality of care. Together, these factors highlight why maintaining patient confidentiality is a fundamental duty of CNAs and other healthcare professionals.