California Certified Nursing Assistant (CNA) Practice Exam

Which action should a nurse assistant avoid during resident interactions?

1. Make a self-introduction to the resident

2. Ask about the resident's bank account

3. Ask how the resident would like to be addressed

4. Knock each time before entering the resident's room

The correct answer is: Ask about the resident's bank account

When interacting with residents, it is essential to maintain professional boundaries and respect their privacy. Asking about a resident's bank account is inappropriate because it delves into personal and sensitive financial matters that do not pertain to their care or well-being. This type of query can make residents feel uncomfortable or vulnerable, as it may imply an invasion of their personal space or assets. On the other hand, making a self-introduction helps to establish a trusting relationship, encouraging communication and comfort. Asking how the resident would like to be addressed respects their individuality and autonomy, which is crucial in a healthcare environment. Knocking before entering a resident's room shows respect for their privacy and personal space, which is important in fostering a respectful and safe atmosphere. Thus, avoiding inquiries about personal finances helps maintain professionalism and the integrity of the caregiver-resident relationship.