California Certified Nursing Assistant (CNA) Practice Exam

What is the primary role of the ombudsman?

1. Drive the buses for special outings

2. Listen to and resolve resident problems

3. Serve snacks

4. Bring newspapers and magazines

The correct answer is: Listen to and resolve resident problems

The primary role of the ombudsman is to listen to and resolve resident problems. An ombudsman acts as an advocate for residents, particularly in long-term care facilities, ensuring their rights are protected and their concerns are addressed. They facilitate communication between residents and facility staff, help resolve complaints, and promote higher quality of care by ensuring that services are being delivered according to regulations and in a manner that respects the residents' dignity and preferences. This role is crucial in maintaining a safe and supportive environment for residents, as it empowers them to voice their issues and seek resolution effectively. Other roles mentioned, such as driving buses for outings, serving snacks, or bringing newspapers, are not aligned with the primary function of an ombudsman, which focuses on advocacy and problem resolution to improve residents' experiences in care settings.