California Certified Nursing Assistant (CNA) Practice Exam

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Prepare for the California CNA Test. Study with flashcards, multiple-choice questions, hints, and explanations. Get ready to ace your exam efficiently!

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What is an important aspect of communication that nursing assistants should maintain with residents?

Using medical jargon
Delivering instructions quickly
Being clear and respectful
Avoiding eye contact

The correct answer is: Being clear and respectful

An important aspect of communication that nursing assistants should maintain with residents is being clear and respectful. Clear communication is essential in ensuring that residents understand information, instructions, and care plans. It helps to build trust and rapport between the nursing assistant and the resident, making the resident feel valued and heard. Respectful communication involves acknowledging the resident's dignity and preferences, which promotes a positive environment and enhances the overall quality of care. It empowers residents, allowing them to express their needs and concerns openly. This effective interaction not only fosters better health outcomes but also helps to create a compassionate and supportive atmosphere. In contrast, using medical jargon can lead to confusion for residents who may not understand complex terminology. Delivering instructions quickly may compromise understanding and retention of important information, leading to mistakes or misunderstandings in care. Avoiding eye contact can be perceived as disinterest or disrespect, which can negatively impact the communication dynamic.