California Certified Nursing Assistant (CNA) Practice Exam

What is an appropriate response if a resident expresses fear about a procedure?

1. Ignore their concerns

2. Reassure them with information and support

3. Tell them not to worry

4. Encourage them to refuse treatment

The correct answer is: Reassure them with information and support

Reassuring a resident with information and support is a crucial aspect of a CNA's role in providing care. When a resident expresses fear about a procedure, addressing their concerns with empathy and clear explanations helps to create a trusting relationship between the caregiver and the resident. Fear often stems from a lack of understanding about what to expect during a procedure, so providing details about the process, what it entails, and how it will benefit them can alleviate anxiety. Offering support not only informs the resident but also validates their feelings. This approach encourages open communication, allowing them to express any further worries they may have. By fostering an environment of trust and reassurance, you help the resident feel more comfortable and in control, which is essential for their emotional well-being and can lead to a more positive experience during their care.