California Certified Nursing Assistant (CNA) Practice Exam

If a CNA is unsure how to perform a task, what is the recommended action?

1. Ask another CNA to do the task

2. Tell the nurse he or she is uncertain and ask for help

3. Refrain from doing the task

4. Do the task anyway

The correct answer is: Tell the nurse he or she is uncertain and ask for help

When a CNA is unsure how to perform a task, the best course of action is to communicate that uncertainty to the nurse and ask for assistance. This approach ensures patient safety and upholds the standards of care. The nurse is responsible for overseeing the care provided by CNAs and can provide the necessary guidance, additional training, or supervision needed for the task. This not only enhances the CNA's skills and confidence but also ensures that the patient's needs are met appropriately and safely. Asking another CNA to perform the task may not guarantee that the task is done correctly or with the necessary protocols, as that individual may also be unsure or not fully qualified to assist in that specific situation. Refraining from doing the task might seem cautious, but it still leaves the task unaddressed, which may compromise patient care. Completing the task without proper knowledge or training poses risks to both the patient and the aide, leading to potential errors and unsafe situations. Consequently, communicating with the nurse represents the most effective and responsible method for ensuring successful task completion while maintaining a high level of care.